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Personal lease driver support
We're here to keep your journey smooth and trouble-free.
Vehicle servicing, repairs and more
If your contract includes vehicle repairs, servicing, MOTs, tyre or brake changes, you can easily book these services using the links below. We’ll contact you to finalise the necessary agreements. If you need assistance with this, please call us on 0344 85 45 161.
Breakdowns
If a breakdown occurs with your lease vehicle, please call us. This will be managed by our breakdown provider, utilising the complimentary manufacturer assistance programme if your lease vehicle is under warranty and where applicable.
Accident management
If you are involved in an incident and you have insurance cover with SG Fleet, please call us. Please note, if you provide your own insurance, you will need to contact your provider directly for any support or service relating to the incident.
Online service booking
If your vehicle is in need of a repair or needs servicing, please click below to request a booking online with our network of suppliers. If you experience any problems in doing so, please contact us.
MOTs, tyres or brakes
For MOT, tyre or brake bookings, please visit our online Kwik Fit fleet bookings portal. If your insurance is provided by SG Fleet and you need a windscreen repair or replacement, please call us and select the appropriate option.
Travelling abroad?
If you wish to take your vehicle abroad, please call us. You will need to request a letter of authority (form VE103B) prior to travelling abroad. Please refer to the FAQs below or the driver guide for more information.
BVRLA fair wear and tear guidelines
Know what's expected when its time to return your vehicle.
Frequently asked questions
Please note, these FAQs feature simple, clear answers. For more detailed information, please consult the driver guide or call our team on 0344 85 45 161.
Please contact our breakdown provider via the driver helpline at 0344 85 45 161 and select option 1, then option 1 for breakdown assistance. This will be managed by our service provider, utilising the complimentary manufacturer assistance program if your lease vehicle is under warranty and where applicable.
When the breakdown provider arrives, they will assess the nature of the failure and advise on the necessary course of action.
If you are involved in an accident or need to make a claim and insurance is provided by SG Fleet, please call the driver helpline on 0344 85 45 161 and select option 1, then option 2.
The team will guide you through the best steps to follow, given your incident. If you have insurance provided by SG Fleet, all incidents, no matter how minor, must be reported to accident management. If you provide your own insurance, please contact your insurance provider and follow the relevant accident management process as per your policy.
To book a service, you can either go through our website or call the driver helpline at 0344 85 45 161 and select option 1, then option 3.
If you’re taking a vehicle to Europe, you’ll need some paperwork (VE103B). We can also arrange a European breakdown cover. Please call 0344 85 45 123 14 days before your trip to allow for VE103B delivery.