Guides and forms

Fair Wear and Tear Guide

All vehicles being returned to SG Fleet must be returned in accordance with the AFIA Fair Wear and Tear Guide. If in the opinion of SG Fleet, a vehicle is subject to damage beyond Fair Wear and Tear:

  • At vehicle collection, a condition report is prepared, which is signed by the driver and an SG Fleet agent.
  • An advice is forwarded to the driver’s internal fleet manager (including photographs) giving the estimated cost of the repair.
  • Should the driver disagree, they can have the vehicle independently assessed, the damage estimated, or the vehicle repaired.

This process protects SG Fleet’s customers by ensuring that only legitimate claims are escalated and costs are not incurred without the consent of the driver and fleet manager. 



Motor Fleet Insurance - Comprehensive Cover

Full details included here in the Allianz Motor Fleet Insurance (TMD) statement.


Accident management with DingGo Fleet 

Fleet customers who have accident management cover can make a claim via the DingGo accident management portal. 

To lodge a digital accident claim, go to the DingGo accident management portal here.

No web access right now? Please call the SG Fleet Accident Management helpline on 1300 138 235, select option 1. 



  • Forms
  • Expense reimbursement form for fuel, registration and insurance 
  • Expense reimbursement form for servicing, repairs, tyres, punctures and batteries