23 March 2020

You will all be aware that we currently live in unprecedented times. Please be assured we at sgfleet are working hard behind the scenes to ensure our staff are safe and our customers are supported.


Our Client Relationship Managers will be contacting you to ensure you have all the information you need regarding your fleet. Furthermore, we will look into any suggestions or recommendations to help you where we can.


Is sgfleet still open?

Yes, very much so. In line with Government advice, almost all of our business functions are now being provided remotely. Thanks to our recently upgraded phone system you should see no change in service levels with regards to call and query handling. All of your helpline numbers remain in place (see below), so please continue to call or email as you usually would.


Can I still place vehicle orders with you?

Absolutely! Please continue to place orders via the helpline number below as you did previously. We are very much open for business and will provide you with the latest update in terms of vehicle availability.


Can I still get access to short term hire vehicles?

Yes, you can. Whilst supply may be slightly restricted, our business model ensures we still have access to thousands of vehicles. This can be arranged by either contacting your Customer Service Team or direct to our rental team on 0844 854 5188 or via email rentals@sgfleet.com.


What is happening with my new vehicle delivery?

Following the announcement made by the Prime Minister on Monday 23rd March 2020 in relation to the closure of all non-essential businesses, dealerships are now closed.

Because of this, we are unable to arrange the delivery of any vehicles, including to customers who had previously arranged a delivery.

A large number of manufacturers are also closing their production plants, so there may be future delays. We will be contacting anyone affected directly to discuss their individual circumstances.


What is happening with my car collection?

Any vehicles that had not been collected by close of business on Tuesday 24th March 2020 will need to be rescheduled.

At this current time, we are unable to arrange any future vehicle collections. We will be contacting anyone affected directly to discuss their individual circumstances.


What do I do if I break down?

You should still continue to call the Driver Helpline via the number below and select the relevant option. This will automatically transfer the call directly to the RAC, who are taking all possible steps to protect the health and welfare of its customers and colleagues, whilst still delivering its trusted roadside service as normal.


What do I do if I have an accident?

Again, there is no change to this service. Please call the Driver Helpline via the number below and select the relevant option.


My vehicle is currently in for service/repair, what will happen?

As of Tuesday 24th March 2020, a large number of our service centres have closed. We will be making contact with anyone affected by this to discuss individual circumstances with a view to keeping our customers mobile.


Is my vehicle service still going to take place?

We will be contacting customers with existing service bookings to advise if their appointment will be taking place or if we need to reschedule. Thanks to our business model, we have service agreements in place with a large number of both franchised and non-franchised service centres, so we are hoping to honour your original plans, even if it means switching planned service centres.


What is happening with MOTs?

Currently, the Driver and Vehicles Standards Agency (DVSA) has suspended MOTs for all heavy goods vehicles for up to three months from 21st March 2020. As of 30th March 2020, MOT dates for cars, motorcycles and light vans have been extended by six months. 


What do I do if I need tyres?

If your local Kwik Fit centre is closed, or you cannot source replacement tyres, please call the Driver Helpline via the number below and we will find a solution for you.


I have questions not listed here

Please make contact with your Customer Service Team or your Client Relationship Manager via the numbers below to discuss any questions or concerns you may have about the current situation.

 

If you’d like to download the information detailed above, please feel free to download our FAQs Information Sheet here.