Our Client Relationship Managers will be contacting you to ensure you have all the information you need regarding your fleet. Furthermore, we will look into any suggestions or recommendations to help you where we can.
Yes, very much so. In line with Government advice, the majority of our business functions are now being provided remotely. Thanks to the experience we had with the first 2 lockdowns and our advanced phone system, you should see no change in service levels with regards to call and query handling. All of your helpline numbers remain in place so please continue to call or email as you usually would.
Our supply chain partners are able to deliver vehicles so you should not expect to see any delay in taking delivery of new vehicles. If you have any specific concerns, please contact your dedicated Client Relationship Manager or dedicated helpdesk.
Our supply chain partners are able to arrange collections so you should not expect to see any delay in arranging collection of vehicles. If you have any specific concerns, please contact your dedicated Client Relationship Manager or dedicated helpdesk.
Our supply chain partners have confirmed that service/repair activities will continue throughout the lockdown in England so you should see no changes in our usual service offering. For vehicles in service in other parts of the UK, please contact either your dedicated Client Relationship Manager or Customer Service Team for the very latest update.
Unless you hear from us to the contrary, we will be continuing with any service plans previously organised. Thanks to our business model, we have service agreements in place with a large number of both franchised and non-franchised service centres, so we are hoping to honour your original plans, even if it means switching planned service centres.
All Kwik Fit centres are remaining open during the lockdown (unless there is a local outbreak and they need to close). If you are unable to locate a local Kwik Fit centre, or you cannot source replacement tyres, please call the Driver Helpline via the number below and we will find a solution for you.