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Driver support
We're here to keep your journey smooth and trouble-free.
Vehicle servicing, repairs and more
If your contract includes vehicle repairs, servicing, MOTs, tyre or brake changes, you can easily book these services using the links below. We’ll contact you to finalise the necessary agreements. Alternatively, you can book directly with our dedicated network of repair agents. If you need assistance with this, please call us on 0344 85 45 123.
Breakdowns
If your car is involved in an accident and SG Fleet provide accident management, please call the helpline at your earliest convenience. If you are unsure of your company’s accident management provision, please select option 7, option 1 for guidance from our customer service team.
Motor incidents
If you are involved in an accident and your company has opted for accident management via SG Fleet, please call us as soon as you can. Our team will guide you through the process and provide the necessary support.
Online service booking
If your vehicle is in need of a repair or needs servicing, please click below to request a booking online with our network of suppliers. If you experience any problems in doing so, please contact us.
MOTs, tyres or brakes
For MOT, tyre or brake bookings, please visit our online Kwik Fit fleet bookings portal. If you need a windscreen repair or replacement, please call us and select the appropriate option.
Travelling abroad?
If you wish to take your vehicle abroad, please call us. You will need to request a letter of authority (form VE103) prior to travelling abroad. You must inform your employer who will advise of any other need such as insurance requirements. Please refer to the FAQs below or the driver guide for more information.
Preparing to return your vehicle?
At the end of the lease, if your vehicle isn't being replaced, we'll contact you or your employer to arrange collection. Click the button below to review what you need to know for the return including required documents and vehicle condition guidelines.
BVRLA fair wear and tear guidelines
Know what's expected when its time to return your vehicle.
Frequently asked questions
Please note, these FAQs feature simple, clear answers. For more detailed information, please consult the driver guide, or call our team on 0344 85 45 123.
You can book a service or mechanical repair through our website or by calling the driver helpline on 0344 85 45 123. For tyre replacements, book online or call the helpline and select option 4, then option 2. Our preferred tyre provider is Kwik Fit, and in certain areas, a seven-day mobile service is available.
Any fines and charges relating to your vehicle will be processed by our Fleet Admin team in line with your company’s requirements. Please refer to your internal company vehicle policy for guidance and clarity. If you have any queries, please call the driver helpline on 0344 85 45 123 and select option 7, option 1.
If you wish to take your vehicle abroad, call us on 0344 85 45 123 and select option 6.
You will need to request a letter of authority (form VE103) prior to travelling abroad. Please apply at least 14 days before the date of travel and be aware that in peak periods it can take up to 4 weeks for this document to be processed. You must inform your employer who will advise of any other need such as insurance requirements.
At the end of your lease, if the vehicle is not being replaced with a new one, a member of our team will be in touch with you or your employer to discuss collection of your vehicle. If you have questions on this process, please refer to your employer or call our driver helpline on 0344 85 45 123, option 7, option 1.
Every 12 months, we will automatically renew the vehicles Road Fund Licence (RFL).
If you are unsure, you can check your vehicles RFL and MOT status here.
If your car is involved in an accident and SG Fleet provide accident management, please call the helpline at you earliest convenience on 0344 85 45 123, option 2. If you are unsure of your company’s accident management provision, please select option 7, option 1 for guidance from our customer service team.
In an out-of-hours emergency, please call the helpline and select option 2 where our provider will assist you until the next working day. Please note, this only applies if your company has opted for accident management via SG Fleet.
Please contact our breakdown provider via the driver helpline on 0344 85 45 123 and select option 1. This will be managed by our service provider, utilising the complimentary manufacturer assistance program if your lease vehicle is under warranty and where applicable.