For the second time in three years, SG Fleet has been crowned Leasing Company of the Year at the Fleet News Awards – an achievement we are incredibly proud of. We last clinched this accolade back in 2023 and were shortlisted again in 2024, making this achievement all the more exciting. It’s recognition of our commitment to delivering industry-leading fleet solutions and truly delighting our customers through best-in-class service, exceeding customer expectations at every touchpoint.  

The Fleet News Award judges commented:

“Reclaiming the title it won two years ago, SG Fleet showed strong year-on-year growth with no negative impact on customer service, which remains exceptionally high. Exhibiting numerous examples of innovation and use of client data, which delivered real fleet benefits, SG Fleet received some outstanding testimonials from a range of fleet customers. In the words of one, SG Fleet is a ‘highly valued partner’.”

Innovation and customer service took centre stage

The heart of our victory this year was our deep understanding of what fleet decision-makers need. We think of ourselves as a true partner to businesses across the UK – and so do the companies we work with. The Fleet News Awards judges look for providers who operate with excellence in areas like cost reduction, innovation, sustainability, risk management, and customer service. SG Fleet’s approach integrates all of these aspects, which is why we’ve consistently emerged as a winner over the years.

Our diverse offerings won plaudits.

With an extensive fleet of different vehicles, we showcased our reach across various sectors as one of very few UK suppliers that truly specialise in both fleet and salary sacrifice. From car employee benefits to commercial fleets, we impressed the judges with our capacity to manage a variety of vehicles to meet the needs of businesses of all shapes and sizes – a true differentiator in today’s fast-changing landscape.

Customer retention that speaks for itself

One of the key indicators of our success at the Fleet News Awards was our outstanding customer retention rate. Year after year, businesses continue to choose SG Fleet, recognising the value that we add to their business. This loyalty is a direct reflection of the high customer service standards we uphold and the extent to which we pride ourselves on our Service Promise. It outlines the high standards you can expect when you use SG Fleet at both strategic and operational levels.

With rapid response times and a personalised approach, we ensure that when our customers need us, we are there – without relying on a traditional call centre model. It’s this level of service that keeps businesses coming back. The judges loved our relentless drive to put customers first; they highlighted the way we deliver exceptional experiences every time. And it’s not just talk – we’ve been recognised time and time again for it. In fact, SG Fleet has now clinched the prestigious FN50 Customer Service award for two consecutive years, which reinforces that when it comes to client care, we aim high and consistently deliver.

A team that drives success

Behind every great customer experience is an even greater team. Our extremely low staff turnover means that the expertise, skills and relationships we build with clients aren’t lost over time. This consistency has been a key factor in securing long-term partnerships with some of the UK’s most recognised businesses.

Innovation that keeps fleets moving forward

The fleet and leasing sector is constantly evolving – and we’re leading the charge. Being ahead of the game in terms of innovation is something that we won high appreciation for at the Fleet News Awards this year. We’ve worked hard to retain strong relationships with our long-standing clients while keeping our finger on the pulse of the changing needs of a vibrant new customer base.

A standout innovation that helped us secure this award is our Mobility Success Framework – a comprehensive approach designed to enhance risk management, improve compliance and simplify fleet operations. This framework ensures that duty of care is met with confidence while giving businesses greater visibility and control over their operations. The focus we put on innovation is one of the key ways we make fleet management smarter, safer, and stress-free – delivering real, measurable benefits to businesses across the UK.

We’ve taken a data-driven approach.

This has allowed us to identify hidden cost savings and has helped cement our place as a go-to partner for future-focused fleets. This shift has seen a greater number of businesses choosing SG Fleet as their sole provider.

Driving the future of sustainable fleets

Something that really connected with the judges at the Fleet News Awards was our commitment to helping our customers achieve their sustainability and carbon reduction targets. We’ve won awards in the past for our eco-initiatives and are proud to be a carbon-neutral business ourselves; this is an area that we’re continuing to drive forward in; it’s a core part of what we do.

In the last year, we’ve been able to provide clients with cheaper, shorter commitment leases while minimising the impact of fluctuating EV prices. We’ve also invested in new technology, which has allowed us to offer our customers more accurate real-time data to make informed decisions on ways they can optimise their fleets while enabling a smoother transition to electric fleets. This is absolutely crucial in the modern world, where concerns surrounding sustainable and environmentally friendly practices are more prominent and important than ever.

Looking for award-winning fleet solutions? We’ve got you covered.

At SG Fleet, our focus on delivering exceptional service, innovation, and sustainability has set us apart as a market leader in fleet leasing. Whether you’re looking to optimise your fleet, reduce costs, or make the transition to electric vehicles smoother, we’re the partner you can trust to get your business on the move. Get in touch with our team today to find out how we can support you and your business to improve the way you move.

FAQs

What makes exceptional customer service in fleet leasing?

Exceptional customer service in fleet leasing focuses on timely responses, personalised support, and proactive solutions. Choose a company that doesn’t use call centres and whose expert team puts itself in the shoes of its customers.

How can businesses transition to EVs for their fleets?

There are a few different options, including our award-winning transition plans like eStart and, for employees, using benefit schemes that give access to any vehicle on the market.

What should I look for when choosing a fleet leasing company?

When picking a fleet leasing company, look for transparency, flexibility, and clear cost breakdowns. You want a tailored approach that ensures you’re getting the best deal without the hidden extras.

Further Reading

-        Another Back-to-Back Win: SG Fleet Wins the FN50 2024 Customer Service Award Twice in a Row

-        SG Fleet Wins More Industry Awards Than Any Other Company in the FN50

-        SG Fleet Triumphs at the Business Car Awards 2024

-        Back-to-Back Wins: SG Fleet Wins Car Scheme Provider of the Year for Two Years Running