FAQs

1. All vehicle drivers must have a valid licence.

2. Download the applicable Roads & Traffic mobile app, to ensure the registration is current (not available in all states).

3. Drivers must never drive the vehicle after drinking alcohol beyond the legal limit or after taking drugs that may impair driving performance.

4. Whenever possible, the vehicle should be parked under cover to avoid exposure to extreme weather conditions and hail damage.

5. For reliable operation of the motor vehicle, it is a requirement that the following checks be performed on a regular basis (refer to the vehicle service manual):

• Oil and coolant levels

• Tyre conditions and pressure

• Windscreen washer fluid level

• Battery fluid level

• Brake fluid level

• Operation of lights

6. The vehicle is to be serviced at the manufacturer’s service intervals (refer to the vehicle service manual).

7. The vehicle must be operated according to the manufacturer’s guidelines. Applicable WH&S policies and guidelines are to be followed at all times.

8. The driver is required to regularly clean the vehicle and maintain its appearance.

• Cleaning entails washing, polishing and vacuuming and should be undertaken as necessary.

• Bird droppings will damage the vehicle paintwork and will cause a disproportionate loss of value to

the vehicle. Any bird droppings should be removed as soon as possible.

Please contact the SG Fleet settlements team on 1300 138 235 or email your enquiry to  purchasing@sgfleet.com.

The lease inclusions are contained in the lease documentation. For verification of what the lease includes, please contact SG Fleet via email on enquiries@sgfleet.com

Allianz is SG Fleet’s chosen Motor Vehicle Lease Insurance provider. 

The Allianz Motor Vehicle Lease Insurance policy is specifically designed to help insure fleet vehicles.

Benefits include:

• Removal of basic excess for one windscreen claim in the Period of Insurance

• 2 years new for old replacement (from when it was first registered to the time it is declared a Total Loss)*

• Hire car following an accident of up to $100/day for a maximum of $4,200. 

Your fleet contact will be able to confirm if you have Allianz Insurance included in your lease, or if your company has insurance cover with another provider. 

Allianz Features & Benefits Chart

Allianz Motor Vehicle Lease Insurance Policy

SG Fleet Australia Pty Ltd (ABN 15 003 429 356) (‘SG Fleet’) act under our own AFSL in providing any financial services in relation to the above Allianz insurance. Allianz Australia Insurance Limited (Allianz) ABN 15 000 122 850, AFSL 234708 is the insurer and issuer of this insurance. Allianz has entered into a distribution arrangement with SG Fleet under which it is authorised to arrange for the issue of this insurance by Allianz as its agent, not yours.

Any advice contained is general only and does not take into account your particular objectives, financial situation or needs.

You should consider whether the insurance product is suitable for your circumstances and consult the Policy Document and Product Disclosure Statement (PDS). Information about insurance coverage is a summary only and you should read the PDS for full terms, conditions, limits and exclusions that apply. Insurance is subject to eligibility.

Allianz has prepared a Target Market Determination (a TMD) for your motor vehicle lease insurance policy. A copy of the TMD is available from https://www.sgfleet.com/au/driver-support/fleet-drivers/guides-and-forms or by calling us on 1300 001 087. The TMD does not replace the PDS and is not intended to be a complete summary of the features or terms of your motor vehicle lease insurance policy.

*Conditions Apply. If your vehicle is a total loss, you purchased it new or as a demo and it’s less than 2 years old from its first registration and subject to financier approval (if applicable), we will replace it with a new vehicle of the same make, model, engine size, features and paint type including any modifications, options and accessories, so long as it is available in Australia.

To lodge a digital accident claim, go to the DingGo accident management portal  here.

No web access right now? Please call the SG Fleet Accident Management helpline on 1300 138 235, select option 1.

Our electronic logbook eliminates the need for manual entries into paper logbooks. Sign up and create an account here

Please contact the registrations team on the SG Fleet driver assistance helpline (1300 138 235) or email your enquiry to registration@sgfleet.com.

During business hours:

Please contact the SG Fleet fuel card team on 1300 138 235.

Outside of business hours:

Email SG Fleet on fuelcards@sgfleet.com and provide details of your registration number and the type of fuel card that was lost or stolen.

Please also contact the fuel supplier directly on their 24-hour assistance line to advise them to freeze the lost or stolen fuel card to prevent fraudulent activity.

Ampol: 1300 365 096

Shell Card: 1300 655 676

BP: 1300 130 027

Motorpass: 1300 366 109

Use our service locator tool to find a service provider near you.

Listed maintenance service and tyre outlets follow SG Fleet's authorisation process and can invoice SG Fleet directly for all vehicle requirements included in your fleet contract. Alternatively, use a licensed mechanic of your choice and submit the invoice to us for reimbursement of those expenses included in your contract.

Please select the appropriate form below and follow the instructions on the form.

Expense reimbursement form - fuel, registration and insurance

Expense reimbursement form - servicing, repairs, tyres, punctures and batteries

To access the Inspect365 app, please see our user guide here.

When the contract ends, SG Fleet will arrange a convenient time for the vehicle to be returned. A vehicle condition report noting any damage will be completed at vehicle handover. Any accessories supplied with the vehicle should be returned, including vehicle service books, all keys and satellite navigation discs. Items not returned may result in an unfair wear and tear charge.

Vehicles returned to SG Fleet under an operating lease arrangement must be in satisfactory condition relative to the vehicle’s age and distance travelled. To find out more, please refer to the  Fair Wear and Tear guide.

The driver or other company employee may have the option to buy the vehicle at lease end. To find out more about this process, please call the SG Fleet driver assistance line on 1300 138 235.

All vehicles being returned to SG Fleet must be returned in accordance with the  AFIA Fair Wear and Tear Guide. If in the opinion of SG Fleet, a vehicle is subject to damage beyond Fair Wear and Tear:

At vehicle collection, a condition report is prepared, which is signed by the driver and an SG Fleet agent.

An advice is forwarded to the driver’s internal fleet manager (including photographs) giving the estimated cost of the repair.

Should the driver disagree, they can have the vehicle independently assessed, the damage estimated, or the vehicle repaired.

This process protects SG Fleet’s customers by ensuring that only legitimate claims are escalated and costs are not incurred without the consent of the driver and fleet manager. 

We have vehicle return locations across Australia. Get in contact with the one closest to you and we will help organise the return of your vehicle.

Click here for our vehicle return locations contacts.