FAQs

1. All vehicle drivers must have a valid licence.

2. Download the applicable Roads & Traffic mobile app, to ensure the registration is current (not available in all states).

3. Drivers must never drive the vehicle after drinking alcohol beyond the legal limit or after taking drugs that may impair driving performance.

4. Whenever possible, the vehicle should be parked under cover to avoid exposure to extreme weather conditions and hail damage.

5. For reliable operation of the motor vehicle, it is a requirement that the following checks be performed on a regular basis (refer to the vehicle service manual):

• Oil and coolant levels

• Tyre conditions and pressure

• Windscreen washer fluid level

• Battery fluid level

• Brake fluid level

• Operation of lights

6. The vehicle is to be serviced at the manufacturer’s service intervals (refer to the vehicle service manual).

7. The vehicle must be operated according to the manufacturer’s guidelines. Applicable WH&S policies and guidelines are to be followed at all times.

8. The driver is required to regularly clean the vehicle and maintain its appearance.

• Cleaning entails washing, polishing and vacuuming and should be undertaken as necessary.

• Bird droppings will damage the vehicle paintwork and will cause a disproportionate loss of value to

the vehicle. Any bird droppings should be removed as soon as possible.

Please contact the SG Fleet settlements team on 1300 138 235 or email your enquiry to  purchasing@sgfleet.com.

The lease inclusions are contained in the lease documentation. For verification of what the lease includes, please contact SG Fleet via email on enquiries@sgfleet.com

To lodge a digital accident claim, go to the DingGo accident management portal  here.

No web access right now? Please call the SG Fleet Accident Management helpline on 1300 138 235, select option 1.

Our electronic logbook eliminates the need for manual entries into paper logbooks. Sign up and create an account here

Please contact the registrations team on the SG Fleet driver assistance helpline (1300 138 235) or email your enquiry to registration@sgfleet.com.

During business hours:

Please contact the SG Fleet fuel card team on 1300 138 235.

Outside of business hours:

Email SG Fleet on fuelcards@sgfleet.com and provide details of your registration number and the type of fuel card that was lost or stolen.

Please also contact the fuel supplier directly on their 24-hour assistance line to advise them to freeze the lost or stolen fuel card to prevent fraudulent activity.

Ampol: 1300 365 096

Shell Card: 1300 655 676

BP: 1300 130 027

Motorpass: 1300 366 109

Use our service locator tool to find a service provider near you.

Listed maintenance service and tyre outlets follow SG Fleet's authorisation process and can invoice SG Fleet directly for all vehicle requirements included in your fleet contract. Alternatively, use a licensed mechanic of your choice and submit the invoice to us for reimbursement of those expenses included in your contract.

Please select the appropriate form below and follow the instructions on the form.

Expense reimbursement form - fuel, registration and insurance

Expense reimbursement form - servicing, repairs, tyres, punctures and batteries

To access the Inspect365 app, please see our user guide here.

When the contract ends, SG Fleet will arrange a convenient time for the vehicle to be returned. A vehicle condition report noting any damage will be completed at vehicle handover. Any accessories supplied with the vehicle should be returned, including vehicle service books, all keys and satellite navigation discs. Items not returned may result in an unfair wear and tear charge.

Vehicles returned to SG Fleet under an operating lease arrangement must be in satisfactory condition relative to the vehicle’s age and distance travelled. To find out more, please refer to the  Fair Wear and Tear guide.

The driver or other company employee may have the option to buy the vehicle at lease end. To find out more about this process, please call the SG Fleet driver assistance line on 1300 138 235.

All vehicles being returned to SG Fleet must be returned in accordance with the  AFIA Fair Wear and Tear Guide. If in the opinion of SG Fleet, a vehicle is subject to damage beyond Fair Wear and Tear:

At vehicle collection, a condition report is prepared, which is signed by the driver and an SG Fleet agent.

An advice is forwarded to the driver’s internal fleet manager (including photographs) giving the estimated cost of the repair.

Should the driver disagree, they can have the vehicle independently assessed, the damage estimated, or the vehicle repaired.

This process protects SG Fleet’s customers by ensuring that only legitimate claims are escalated and costs are not incurred without the consent of the driver and fleet manager. 

We have vehicle return locations across Australia. Get in contact with the one closest to you and we will help organise the return of your vehicle.

Click here for our vehicle return locations contacts.