Accident Management

End-to-end accident management platform for claims, repairs and reporting.

Digital-first platform revolutionising accident management

 

SG Fleet has teamed up with DingGo to revolutionise accident management services with a digital-first accident management platform.

 

Built to provide the best possible customer experience, this platform connects all the complex pieces for successful claims management, vehicle repairs, reliability, and reporting.

How it works

 

We provide an end-to-end accident management service – from online first incident lodgement to repairer allocation from a verified network, independent assessment integration, automated insurance claim lodgement and repairs, to recoveries, settlements and replacement hire cars.

 

Everything is managed digitally for total transparency, easy cost control, and automated, timely updates are sent to all stakeholders at every stage of the process.

 

The entire process is managed through one platform, so everything is monitored, tracked and reported as it happens.

 

All is accessible to customers through their custom dashboard with real-time insights and reporting.

 

The process includes:

 

  • online first incident lodgement
  • repairer allocation from a verified network
  • independent assessment integration
  • automated insurance claim lodgement and repairs
  • recoveries and settlements
  • replacement hire cars

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Benefits

Easy digital lodgement

Even non-tech savvy users will think it’s easy. No apps, just a mobile-friendly website that requires three photos and three minutes.

Real-time reporting and insights

Data on all repairs, live claim updates, comprehensive reporting and insights is accessible to fleet managers anytime through their custom dashboard. The dashboard provides real-time business intelligence insights to help reduce overall fleet costs and insurance costs and identify driver risks.

Simple integration with all partners and providers

DingGo’s digital platform connects DingGo’s specialist partners or your fleet’s existing partners for a seamless integration of repairs, insurer management, replacement vehicles assessors, and 3rd party claims management.

Live tracking and automated communications at every step

A self-serve online portal where fleets can approve, manage, and track all claims. Throughout the process, automated communications are sent to the driver, insurer, specialist partners, or relevant approving fleet managers. Overall, it’s a simpler process for drivers and fleet managers.
woman-checking-DingGo-on-her-ipad

For the fleet manager

Reduced overall fleet and insurance costs and driver with data that provides real-time business intelligence insights.   
Reduced admin time lodging insurance claims for drivers.
Fast turnaround with quotes provided in 2-3 days.
Man-takes-a-photo-of-his-car-damage

For the driver

Productivity isn’t impacted because drivers are provided with a replacement car while the repairs happen.
Reduced vehicle down-time by sourcing the most available repairer.
Greater convenience if they can be matched where possible to a repairer nearby. 

FAQs

Contact your relationship management to discuss your chosen service. Design your profile, nominating key approvers on the platform. Notify your drivers of the change and the go-live date and provide them with information on how to access the service.

Data on all repairs, live claim updates, comprehensive reporting and insights, accessible to fleet managers anytime through their custom dashboard.  Other valuable insights by incident type, cost centre cost centre and time period.

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Contact us

Ask us about accident management for your business vehicles.