My existing lease
Fuel
Depending on your employer’s contract, we may send you one or more of the following fuel cards:
Ampol fuel card: Accepted at all Ampol service stations nationally.
BP Plus fuel card: Accepted at all BP service stations nationally.
Shell fuel card: Accepted at all Shell service stations nationally.
The cards are dispatched separately and should arrive in the mail within 10 business days. Once you receive your fuel card, please check that the vehicle and registration details on your card are correct. If not, please contact us to arrange replacement cards.
Ampol
Your Ampol fuel card will be automatically activated the first time you use it in-store. Simply choose your 4-digit PIN when prompted at the terminal. Once activated, you can access the Ampol app for additional convenience. Download the app and add your card once it has been activated.
BP
Your BP Plus fuel card also requires a PIN, which you will receive via text message. You can download the BP Plus app, which is ready for use as soon as you receive an SMS notification from BP.
Shell
Setting up your PIN is easy and is done during your first transaction at a Shell-branded service station, Shell Coles Express, or Shell Reddy Express. Just select a four-digit PIN and enter it three times to activate your Shell Card.
Buying fuel
With all fuel cards, you have the option of either paying at the pump using the relevant app or presenting your fuel card in-store. When paying using the app, please remember to open the app and check it is working before filling up your vehicle. You will be prompted to enter your odometer reading at the time of transaction.
Rewards
You can earn points with BP Rewards when you pay with your BP Plus fuel card. You’ll have the choice to earn your points as BP Points or Qantas Points. Qantas Points can get you on your way to your next holiday, while BP Points are redeemable for BP purchases or David Jones eGift cards. Please note, currently purchases made through the BP Plus app are unable to earn reward points.
Important information regarding your fuel card
Your card can only be used for the vehicle that is listed on the card.
Please update us immediately with any changes to your registration number.
Keep your fuel card secure. Please don’t leave your fuel card in your car.
Always provide your odometer readings when paying for fuel.
For any further questions about your fuel card, please contact us on 1300 138 235.
Depending on how you’ve set up your lease, you may be able to request reimbursements for home charging and/or commercial charging costs, provided you have proof of payment.
Please see Help centre > Reimbursements for more information.
Your novated lease is registered in your name, and it is your responsibility to ensure your car remains registered.
Prior to your registration renewal date, we’ll send you a reminder through mySG with information on how to renew and your payment options.
Rest assured we’ll keep you updated as your registration renewal date draws near.
Your vehicle must always have a valid Comprehensive Motor Vehicle Insurance policy. Rest assured; we’ll reach out when your insurance is up for renewal.
If your insurance is arranged with SG Fleet
SG Fleet insurance is automatically renewed annually and paid for through your novated lease account each month. You will receive full renewal information annually so you can make an informed decision whether to continue your policy.
Please refer to your Product Disclosure Statement for further information about your policy terms and conditions.
To make an insurance claim (24 hours a day / 7 days a week), please call 1300 657 211.
All Comprehensive Motor Vehicle Insurance arranged through SG Fleet is issued by Marsh Advantage Insurance Pty Ltd (ABN 31 081 358 303 AFSL 238369) (‘Marsh’) on behalf of the Insurer (as identified in the PDS) and distributed by SG Fleet in its capacity as an Authorised Representative of Marsh. This document contains general information only, does not take into account your individual objectives, financial situation or needs and may not suit your personal circumstances. Any advice is general in nature only. For full details of the terms, conditions and limitations of the covers and before making any decision about whether to acquire a product, refer to the specific policy wordings and/or Product Disclosure Statements available from SG Fleet on request.
If you organised comprehensive insurance directly
It is your responsibility to ensure your car stays comprehensively insured. When your renewal falls due, please pay for the insurance through your chosen provider and submit your expenses by going to My Package > Request reimbursement.
When you get stuck on the side of the road, SG Fleet’s Roadside Assistance provides you with a lifeline.
If you have SG Fleet roadside assistance
If you decided to take out our Roadside Assistance, this is paid from your novated lease account.
Our service will help drivers from a simple jump start to minor mechanical repairs, 24 hours a day, 365 days a year.
For roadside assistance, please 1300 138 235 and follow the prompts.
If you have organised your own roadside assistance
If you have arranged roadside assistance with another provider, please contact them directly for further information on your policy or in the event of a vehicle breakdown.
When the time comes for scheduled maintenance and repairs for your car, book in a service with one of our trusted partners using our locator tool.
Simply instruct the service provider that your car is managed by SG Fleet during the booking process, and we’ll manage work approval and payment on your behalf.
Please note: Maintaining your car is your responsibility. You can choose to maintain it within your car’s branded network to adhere to warranty requirements or choose other mechanics. Either way, rest assured that maintenance is accounted for in your lease budget.
If I use an alternative mechanic, can I submit a reimbursement?
Yes. If you choose to use your own mechanic, simply pay them directly, keep a valid tax invoice and click on My Package > Request reimbursement.
It’s important to have a clear understanding of what to do in the unfortunate event of an accident. This will help you make informed decisions at the scene as well as inform your legal obligations.
Regardless of if you have SG Fleet Insurance or if you’ve organised your own comprehensive insurance, below are a few tips to ensure you are covered for insurance claim purposes:
You must stop if involved in an accident. Your policy may be affected if you fail to stop. If any person is injured, property (other than vehicles) or livestock is damaged, you must report the accident to the police.
Notify the emergency services. Call 000 (or the emergency services number in your local area) if any person is injured, property is damaged or if there is a hazard to traffic. You must report the accident to the police if the owner of any of the vehicles or property is not present.
Record all the details. Make a note of relevant details including location of accident, time, any property damage, weather conditions, etc.
• Record all registration numbers of all vehicles involved.
• Ask for all driver, passenger and witness names, addresses, and contact phone numbers.
• Request driver’s licence numbers from all drivers.
• You must also provide your details to the other people involved in the accident.
Do not admit liability: Do not admit fault to anyone. Only discuss the accident with the police or other emergency service personnel, as you may not be aware of all the circumstances of the accident.
Have insurance through SG Fleet?
If your insurance is arranged with SG Fleet, please call tel:13001382351300 138 235 and follow the prompts as soon as possible.
You will be put through to the insurer to lodge a claim (during business hours) and guide you through the claims process, while arranging for your vehicle to be towed and repaired.
Our after hour service will also take limited details and provide assistance where required. Your details will be passed to the Insurer for completion of your claim.
Have your own comprehensive insurance policy?
If your insurance is not arranged with SG Fleet, please call your insurer directly and advise them of the details.
When you set up your novated lease, you choose budgets for things like fuel/charging, maintenance, and registration.
Throughout your lease, we monitor your budget and balance to ensure you have enough to cover upcoming expenses for the items above. However, we understand that life changes. Maybe you’re driving more or taking unpaid leave. These shifts can affect your spending.
If you notice changes in your travel or expenses, please get in touch. We’ll help you adjust your budgets so you can get the most out of your novated lease.
To learn more, visit Help centre > Balance and transactions, or go to My balance to see how your lease is tracking.
There may be times when you need to pay for some of your expenses directly and request reimbursement.
To submit your expenses, keep a valid tax invoice and click on My Package > Request reimbursement. Or visit Help centre > Reimbursement to learn more.
Yes. If you’re moving to a new employer, you can transfer your existing novated lease and continue to enjoy the convenience of your current lease arrangement without interruption.
To transfer your lease, please fill in this form.
Our team will then reach out to you and your new employer to review the terms of your current lease and any transfer requirements.
If you’d like to pay out your lease and sell your car, please complete this form to use our free car appraisal tool through our TradeAdvantage program.
Once submitted, our team will be in touch with an offer to purchase your car.
If your circumstances have changed and you're considering exiting your lease early, please contact us directly. Our team will guide you through your options and next steps.
At the end of your lease, you’ll have what’s called a ‘residual value’ payment due. This is the amount owing on your car at this time and is calculated in accordance with the Australian Taxation Office.
Six months prior to your lease ending, our team will reach out to you to discuss your options and next steps. This may include:
Novating a new car with SG Fleet;
Refinancing the existing car for another term, or
Paying out the residual value and owning your car outright.
We can also help you sell your vehicle through our hassle-free TradeAdvantage program.
The residual value is the amount that remains owing on the car at the end of the lease contract, including GST. This amount is calculated by the Australian Taxation Office (ATO).
Once your lease term expires, you will need to either pay the residual value directly to the financier or choose to re-finance the lease for an additional term. Our team will reach out prior to your lease ending to discuss next steps.
6 weeks prior to your registration renewal, we will send you a renewal reminder through mySG. If you have a sufficient balance and do not opt-out of auto-renewal, we will automatically pay your registration and CTP on your behalf.
If, however, you have a negative balance that cannot cover the cost of the renewal or choose to opt-out of auto-renewal, you will be prompted to renew your registration directly with the relevant state authority. You can then submit a reimbursement request once your balance is sufficient.
If you opt-out of auto-renewal
Please remember it is your responsibility to ensure your car is always registered and comprehensively insured. It is important to note that driving an unregistered vehicle is illegal and this offence can attract significant fines. If your vehicle becomes unregistered, your Compulsory Third Party Insurance will be invalid. In the event of an accident, you may be held liable for damage or injury to other parties.
For any questions, please contact our team on 1300 138 235.