Reimbursements

There may be times when you need to pay for some of your expenses directly and submit a reimbursement request. Examples include when you pay out-of-pocket for: 
  • Servicing or repairs with a supplier who is outside of the SG Fleet repair network 
  • Insurance or registration renewals (where we aren’t paying this on your behalf) 
  • Filling your car with petrol when you don’t have your fuel card on-hand 
  • Charging your electric vehicle at public charging stations 
To request a reimbursement, keep a valid tax invoice and click on My package > Request reimbursement.  

You can also track, and view previously submitted reimbursement requests. 

Please note: To be eligible for reimbursement, you will need sufficient funds in your account. You can check this under My balance. 

The quickest way to submit a reimbursement request is by going to My package > Request reimbursement. 


Before you begin: 

  1. Check that you’ve selected the right car in mySG to submit expenses for.

  2. Confirm you have enough available funds to cover your expenses. 

  3. Have your valid tax invoices ready to upload (or odometer readings for home charging). 

  4. Confirm your bank account details are up to date. 


If you need to update your bank account details, please click on My account > My bank account details.


Please note: Requests submitted without a tax invoice will not be processed.

All eligible expenses can be submitted for reimbursement from the date you take delivery of your car, provided you have sufficient funds in your account. Please keep a copy of your receipts and tax invoices as proof of payment.


Once your request is submitted under My package > Request reimbursement, our team will review your request, available balance and expense receipts. Once approved, you’ll receive a confirmation email, or a member of our team will contact you if more information is needed.


Please note it can take 7-10 business days for you to receive funds.

As part of your lease, we put together a budget that reflects your current or projected car spending patterns, including finance, service and maintenance, registration, roadside assistance, fuel/charging, tyres, insurance and carbon offset.


While some of your expenses are fixed costs (for example: finance repayments), other items like fuel/charging and servicing are budgeted to reflect your driving and spending patterns.


Examples include:

  • Changing your nominated KM’s driven: If you travel more or less than the original nominated KM, we can update the estimate KM, fuel/charging and maintenance to match.

  • Update registration and insurance budgets: If you move interstate for example, or change insurance providers, your budget will be recalculated to reflect this change.


You can request reimbursement for any services you are budgeting for. To see which services are eligible, please go to My package.


If you need help adding more services, or would like to recalculate your budget, please contact us.

Reimbursements are paid into the bank account we have on file at the time of payment.

To change your bank details, please update these under My account.

COMING SOON


Yes. Once your reimbursement requests are submitted, they will appear under My package > View package > Current  reimbursements > View all (my reimbursements) so you can track your reimbursement status in real time.


Once your request is paid


The reimbursement will move to appear under Transaction activity > Transactions.


To see this, go to My balance > Transactions where you’ll find a full history of your approved reimbursements and package activity. This gives you a clear and up-to-date overview of your approved expenses to-date. 

Requesting reimbursement for home charging expenses 


To claim electricity costs for home-charging, you first need to choose the reimbursement method that you wish to use at the beginning of your lease. Please note: You will not be able to change your choice mid-way through the reporting period (FBT year). 


You can select from: 

  • 100% charging at home 

  • 0% charging at home 

  • A mixed charging % at home and public charging stations 

Once you have made the choice above, you will need to provide relevant reports and receipts to support your reimbursement claim. For example: 

  • The car must provide a report on charging which discloses the actual number of kilometres (% of) that were due to home charging (only required if claiming mixed charging) 

  • A declaration of opening and closing odometer readings 

  • A copy of valid electricity bills 

  • Commercial charging must be via either a RFID card (for example: Chargefox) or via reimbursement with a valid tax invoice. 

 


Requesting reimbursement for public charging expenses


If the EV charging station provides a valid tax invoice, please pay directly, keep the invoice and go to My package > Request Reimbursement.  

If you've incorrectly entered reimbursement details, please get in touch with our team and we’ll help correct the information. 


In some cases, we may ask you to submit a new reimbursement request. If that happens, we’ll guide you through the process to make it as smooth as possible. 

Reimbursements can only be processed if there are available funds in your package balance. This helps to ensure there are enough funds to cover your regular expenses (for example your lease rental), without interruption.


To check your current balance and available funds, visit My balance.

It can take 7–10 business days for you to receive funds following your reimbursement request; however, this can be streamlined depending on how quickly the process below flows.


  • Once your request is submitted, our team will review your request, available balance and expense receipts. This process usually takes 2–3 business days.

  • If your request is approved, payment is processed and transferred to your bank. This can take up to 5 business days, plus an additional 2 days for your bank to clear the funds. We appreciate your patience during this process.


Curious about the status of your reimbursement request? You can check the status by going to My package > Package overview > Current  reimbursements > View all (my reimbursements).