Driver support

 

 

Driver help

As a driver of a SG Fleet managed vehicle, we aim to make your driving experience easier. Our comprehensive services are designed to support drivers of company cars, keeping you safe and on the road.  We're here to support you every step of the way. 

 

 

Need urgent help? Call us on 0800 743 533.
Car being towed

What to do in case of an accident?

  • Remain calm, turn off the engine and turn your hazard lights on

  • Check for hazards and ensure the safety of everyone involved

  • Call emergency services on 111 if required

  • Record details of the accident, including:

    • Vehicle information (registration, insurance)

    • Driver or witness information (licence, full name, address, contact details)

    • Relevant information on location, time, property damage, or weather conditions

    • Take photos of the scene and all the vehicles involved

  • Do not admit liability

  • Report the accident to us by calling 0800 743 533

  • Adhere to your company policies on reporting accidents  

Let's keep you moving

Charges may apply for some of the services outlined below if the service is not included in your lease.  

Roadside assistance 24/7

In the event of a breakdown or accident, call 0800 743 533 and select option 1 for 24/7 roadside assistance.  

Accident management and insurance claims

Report any accidents to us by calling 0800 743 533 and select option 2. We will guide you through the insurance claim process and help get you back on the road. 

Replacement cars

If your vehicle is off the road and you require a rental car, call us on 0800 743 533. Please note it can take 48 hours to obtain a replacement vehicle. 

Fuel cards

Fuel cards will be couriered to you around the time your vehicle is delivered and are ready to use. Just swipe at the pump, enter your PIN, and remember to submit your odometer reading with each fill, so we know when your vehicle needs a service, and if we need to purchase Road User Charges (RUC).  

 

Forgot your PIN? Call us on 0800 743 533 or email contactnz@sgfleet.com.

 

Report lost or stolen cards immediately by calling 0800 743 533.  

Scheduled servicing

If your vehicle is still under warranty, please book your scheduled service with the manufacturing dealership. 

 

For all other vehicles, please book the service with an in-network provider and let them know your car is managed by SG Fleet. You can find an approved service provider by using our service locator tool. 

 

We will manage any authorisations for work and the costs; you do not need to pay for the service. 

Maintenance, repairs, WoF and CoF

For any maintenance and repairs, including tyres, or to book a Warrant or Certificate of Fitness, use our service locator tool to book in with an approved provider.  

 

You can also book in your WoF or CoF with VTNZ direct by emailing them at booking.admin@vtnz.co.nz.  

 

Please let them know your car is managed by SG Fleet. We will manage any authorisations for work and the costs; you do not need to pay for the services. 

 

For windscreen repairs, call us on 0800 743 533 to be put through to our preferred supplier.

Use our service locator tool
Registration renewals and Road User Charges (RUC)

If registration management is included in your lease, we will renew your registration and post out the new label before it is due. If you haven’t received your label, please call us on 0800 743 533. 

 

If your vehicle is required to display a road user charge label, we can purchase these and have a new label sent to you. If you need to obtain additional RUCs, please call us on 0800 743 533.  

Infringements and fines

We receive infringement notices, such as speeding and parking tickets, for the vehicles we manage. Then we email the details to the driver to request that payment is arranged.  

Alternatively, we can transfer the infringement into the drivers name so the issuing authority can reissue it and post it directly to the driver.   

Tolls

If you have our toll service and use the Northern Gateway or either of the Tauranga toll roads, our toll management service will handle all payments and administration.  

Fringe Benefit Tax (FBT)

If you have our FBT service, we send a monthly email for you to complete your FBT submission. This is a simple process and is required for your employers tax obligations. 

 

What is an exempt day?

An exempt day is when the vehicle is not available for private use for a complete 24 hour period. For example, if the vehicle is being repaired; If you are away on business, but have taken your vehicle, but it is not available to use privately; If the vehicle is parked at the airport for 24 hours or more.

Vehicle driver changes

If you are no longer the driver for a vehicle, or if you require any email, contact number or address updates, please have your fleet manager advise us by emailing  contactnz@sgfleet.com.  

Electric vehicle charging

ChargeNet provides public EV charging nationwide. If you have an electric vehicle from SG Fleet, we will send you a ChargeNet fob so you can recharge at their stations. You can find your local ChargeNet station here.  

If your electric vehicle battery is fully depleted, call us on 0800 743 533.  

Returning your vehicle

When your lease ends, we will arrange a convenient time for the car to be returned. A condition report noting any damage will be completed at the handover. Any accessories supplied with the vehicle should be returned, including service books, keys, and satellite navigation discs. Items not returned may include an unfair wear and tear charge.  



If you, or your family and friends, are interested in purchasing the car, you can make an offer to buy the vehicle at the lease end.  To find out more about this process, call us on 0800 743 533.  

What does my lease include?

The lease agreement will outline what is included in the lease. Please contact your fleet manager for the details.  


View AFIA Fair Wear and Tear guide

Service locator

Use our service locator to search for an in-network provider near you.

Driver responsibilities

 

  • All drivers must have a valid licence. 

  • All vehicles must display a current Warrant of Fitness (WOF) or Certificate of Fitness (COF). 

  • Never drive the vehicle after drinking alcohol beyond the legal limit, or after taking drugs that may impair driving performance. 

  • Where possible, park the vehicle under cover to avoid exposure to extreme weather conditions and hail damage. 

  • For reliable operation of the vehicle, the following checks should be performed on a regular basis (refer to the service manual): oil and coolant levels, tyre conditions and pressure, windscreen washer fluid level, brake fluid level, battery fluid level, operation of lights. 

  • Service the vehicle according to the manufacturer’s service intervals (refer to the service manual). 

  • Operate the vehicle according to the manufacturer’s guidelines and follow all applicable workplace health and safety guidelines.  

  • Regularly clean the car and maintain its appearance. Cleaning entails washing, polishing, and vacuuming. Bird droppings will damage the paintwork and should be removed as soon as possible. 

  • Vehicles returned to SG Fleet at the end of the lease must be in a satisfactory condition relative to the age and distance travelled. 

 

 

 

 

Download guides and forms

Fair wear and tear guide
Download
NZTA driver license consent form
Download
Ando fleet vehicle insurance policy
Download

Other resources

Access the FAQs

Here are some frequently asked questions to help you find your way.

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Expense claims

Submit your expense claims online.

 

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Find a service provider near you

To find an approved provider that’s local to you, use our service locator tool. 

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