Welcome to SG Fleet

Insurance

Your vehicle must always have a valid Comprehensive Motor Vehicle Insurance policy. Seeing as we’ve just set you up, sit back enjoy your novated lease and we’ll reach out when your insurance is up for renewal.  

If your insurance is arranged with SG Fleet

SG Fleet insurance is automatically renewed annually and paid for through your novated lease  account each month. You will receive full renewal information annually so you can make an informed decision whether to continue your policy. 

Please refer to your Product Disclosure Statement for further information about your policy terms  and conditions. 

If you organised your comprehensive insurance 

It is your responsibility to ensure your car stays comprehensively insured. When your renewal falls due – please pay for the insurance through your chosen provider and then seek reimbursement via your Fleetintelligence portal. Refer to the 'making a claim' tab for how to make a reimbursement claim. 

Roadside assistance

When you get stuck on the side of the road, SG Fleet’s Roadside Assistance provides you with a lifeline. 

If you have SG Fleet roadside assistance

If you decided to take out our Roadside Assistance, this is paid from your novated lease account.  

Our service will help drivers from a simple jump start to minor mechanical repairs, 24 hours a day, 365 days a year. 

If you need to access the service, simply call 1300 138 235 and follow the prompts.  

If you have organised your own roadside assistance

If you have arranged roadside assistance with another provider, please contact them directly for further information on your policy or in the event of a vehicle breakdown.

Servicing your car

At SG Fleet, we provide simplicity and peace of mind when it comes to scheduled maintenance and repairs for your vehicle. 

We have a vast national network of suppliers including, dealerships, mechanical repair centres, major tyre outlets, specialist repairers, automotive glass replacement and roadside assistance services.  

When utilising the SG Fleet network – simply: 

1. Find your nearest service agent. 
2. Drop your car at the service agent  
3. The service agent will call SG Fleet for approval. Get peace of mind knowing that our repair assist team will monitor all work done on your car to ensure you’re not getting over serviced or overcharged  
4. Receive fleet savings on parts and labour
5. Pick up your car

Home charging claims

Because you have a leased electric vehicle (EV) with SG Fleet, we are providing you with some information about how electricity costs for charging at home may be calculated for fringe benefits tax (FBT).

How & what is claimable?

We know that commercial charging costs are claimable where they can be identified clearly and for a charging session where a tax invoice/receipt is provided.

But with charging at home this is not able to be done easily, therefore there are different options available to you dependent on reporting and record keeping requirements.

Methodology choice and timing

You will need to make the choice of the method that you wish to use. Please note you will not be able to change your choice mid-way through the reporting period (FBT year).

1. 100% charging at home
2. 0% charging at home
3. Mixed% charging - home and commercial

Additional requirements/record keeping

• The vehicle must provide a report on charging which discloses actual number of kilometres (% of) that were due to home charging (only required if claiming mixed charging)
• Opening and closing odometer readings are required (declaration)
• Copy of valid electricity bill
• Commercial charging must be via either RFID card (e.g., Chargefox) or via reimbursement with valid tax invoice/receipt.

Accidents

It is important you have a clear understanding of what to do in the event of an accident. Not only will this help you to make informed decisions at the scene of the accident, it will also ensure you cover your legal obligations. 

Whether you have SG Fleet Insurance or you organised your own comprehensive insurance, here's a couple of tips and procedures you should do to ensure you are adequately covered for insurance claim purposes:  

1. You must stop if involved in an accident.  Your policy may be affected if you fail to stop. If any person is injured, property (other than vehicles) or livestock is damaged, you must report the accident to the police. 
    
2. Notify the emergency services.  Call 000 (or the emergency services number in your local area) if any person is injured, property is damaged or if there is a hazard to traffic. You must report the accident to the police if the owner of any of the vehicles or property is not present. 
    
3. Record all the details.  Make a note of relevant details including location of accident, time, any property damage, weather conditions, etc. 
   • Record all registration numbers of all vehicles involved. 
   • Ask for all driver, passenger and witness names, addresses and contact phone numbers. 
   • Request driver’s licence numbers from all drivers. 
   • You must also provide your details to the other people involved in the accident. 

    

4. Do not admit liability. Do not admit fault to anyone. Only discuss the accident with the police or other emergency service personnel, as you may not be aware of all the circumstances of the accident. 

Other information

Tyres

Generally, no spare tyres are provided. Your vehicle may come with a tyre emergency kit and you should follow manufacturers guidelines from the manual. If you require assistance regarding service and maintenance providers, please refer to the relevant tabs.

Recosting - public charging expenses

Should your public charging usage change and you begin to claim for more or less than your original budget allocation, please reach out to SG Fleet and we can organise a recosting to your budget accordingly. 

Budgeting

In some instances, your novated lease account may become overspent (e.g. your actual running cost expenses exceed your monthly budgeted amount). If this continues to occur, we will contact you to arrange a re-costing of your novated lease budget.

This ensures that your novated lease budget is on track so we can process your reimbursement requests or pay for fuel expenses billed to your fuel cards, as well as ensuring that you won’t be left out of pocket at the end of your lease.